FAQ

 

Frequently Asked Questions (FAQ)

 


Welcome to Westone Living’s FAQ page.

We aim to provide quick, clear answers to the most common questions. Can’t find what you’re looking for? Contact us — we’re happy to help!

 

 

 

1. How long will it take to receive my order?

 


Answer:

 

  • Handling time: 1–2 business days

  • Transit time: 6–8 business days

  • Estimated total delivery: 7–10 business days

    You’ll receive a tracking link as soon as your order ships. See our Shipping Policy for more information.

 

 

 

 

2. Do you offer free shipping?

 


Answer:

Yes, we offer free shipping on all orders within the United Kingdom.

 

 

 

3. Where is Westone Living based?

 


Answer:

We are a UK-based home lighting and décor brand. Our office is located in Peterborough, and we currently serve customers exclusively within the United Kingdom.

 

 

 

4. What if I receive a defective or damaged product?

 


Answer:

If your item is defective, incorrect, or damaged during transit, we’ll replace it free of charge. Please notify us within 30 days of receipt.

 

 

 

5. Can I cancel my order?

 


Answer:

Yes. Orders can be cancelled within 24 hours of purchase. Contact our support team as soon as possible.

 

 

 

6. What is your return policy?

 


Answer:

You have 30 days to return unused items in their original condition. Visit our Return Policy page for full details.

 

 

 

7. When will I receive my refund after returning an item?

 


Answer:

After we receive and inspect your return, refunds are processed within 7 business days via your original payment method.

 

 

 

8. Do your products come with a warranty?

 


Answer:

Yes. All items include a 30-day warranty against manufacturing defects.

 

 

 

9. How can I reach customer support?

 


Answer:

 

  • Email: info@westoneliving.com

  • Business Hours: Monday to Friday, 09:00–17:00 (GMT+1)

    We respond to most queries within 1–2 business days.

 

 

 

 

10. Do you ship internationally?

 


Answer:

No. We currently only ship to addresses within the United Kingdom.

 

 

 

11. Do you have a physical store location?

 


Answer:

No, we are an online-only store. This allows us to offer competitive pricing and a broad selection of curated home décor.

 

 

 

12. Can I place a bulk or business order?

 


Answer:

Yes. For bulk purchases, email our team and we’ll provide a custom quote and support.

 

 

 

13. Can I exchange an item?

 


Answer:

Absolutely. We offer easy exchanges for different items, colours, or sizes. Contact us for assistance or visit our Return Policy page.

 

 

 

14. How do I track my order?

 


Answer:

Once shipped, you’ll receive a tracking link via email. You can also use our Order Tracking page.

 

 

 

Contact Information

 


Store Name: Westone Living

Email: info@westoneliving.com

Phone: +44 7400 494032

Address: 4 Blenheim Court, Peterborough PE1 2DU, United Kingdom

Customer Service Hours: Monday to Friday: 09:00 – 17:00 (GMT+1)


We respond to emails within 1–2 business days.

 

 

Thank you for choosing Westone Living. We’re here to make your shopping experience smooth and enjoyable.