Privacy policy

Privacy Policy

Last updated: 24th June 2025

This Privacy Policy explains how Westone Living Achievers (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use www.westoneliving.com (the “Site”) and our related services (collectively, the “Services”).

1. Who We Are

Westone Living Achievers

4 Blenheim Court, Peterborough PE1 2DU, United Kingdom

Email: info@westoneliving.com

Phone: +44 7400 494032

Customer Service Hours: Monday – Friday: 09:00 – 17:00 (GMT+1)

2. Information We Collect

We collect personal data when you:

Place an order
Create an account
Contact us for support
Browse our website (via cookies and analytics tools)

This data may include:

Name, address, phone number, email
Payment and order details
Account login details
Technical data such as IP address, browser type, and usage data

3. How We Use Your Information

We use your data to:

Process orders and payments
Arrange delivery and returns
Communicate with you about your account and orders
Send marketing emails if you have opted in
Detect and prevent fraud or misuse
Comply with UK/EU law (GDPR, DPA 2018)

4. Legal Basis for Processing (GDPR)

For users in the UK and EU, we process your data on these bases:

Contractual necessity: to fulfil your orders
Legitimate interests: to improve our services, prevent fraud
Consent: for marketing (you can withdraw this anytime)

5. Cookies

We use cookies and similar technologies for:

Site functionality
Analytics
Personalised ads (only if you consent)

For details, see Shopify’s Cookie Policy.

You can manage cookies in your browser settings, but disabling them may affect website functionality.

6. Sharing Your Information

We share your data only with:

Payment processors
Shipping providers
Shopify (our e-commerce platform)
Marketing and analytics partners (if you consent)

We never sell your data to third parties.

7. Data Transfers

Your information may be transferred and processed outside your country (e.g., by Shopify in Canada and the USA). We ensure appropriate safeguards are in place for such transfers.

8. How We Protect Your Information

We use secure systems, SSL encryption, and restrict access to authorised personnel only. No system is 100% secure, so please protect your account credentials.

9. Data Retention

We keep your information as long as needed to:

Maintain your account
Fulfil legal and tax obligations
Resolve disputes and enforce our terms

10. Your Rights

Under GDPR and UK law, you have rights to:

Access your data
Correct inaccurate data
Delete your data
Object to certain processing
Restrict processing in some cases
Withdraw consent for marketing at any time

To exercise these rights, email us at info@westoneliving.com.

11. Complaints

If you’re not satisfied with our response, you can contact the UK Information Commissioner’s Office (ICO) or your local EU data protection authority.

12. Changes to This Policy

We may update this policy to reflect changes in law or our business. Updates will be posted on this page with a new “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us: